RETURNS POLICY

 

MANNEQUINS

A friendly reminder that all sales are final, we do not accept refunds. However, we may allow an exchange or refund on your order (subject to individual discretion), all items must be returned to us within 28 days of you receiving your item.  Please note all mannequins must be returned in new condition, unaltered, untouched, and free of damages or changes by the buyer. We ask that you unpackage your doll and inspect her upon arrival and make us aware of any issues immediately upon receiving her. If the mannequin has been altered or used in any way by the buyer she is void for an exchange or refund.

Faults
If you believe your item has a fault that will affect the styling of your mannequin, contact us immediately at email@hairandmakeupemma.co.uk. Please send us a picture of the fault and we will do a full inspection and confirm the next steps. Note all Mannequins are thoroughly inspected and quality checked upon receiving stock. When being packaged they are photographed prior to being shipped out to each customer. A discount may be offered for a fault you believe your doll may have that wont affect the styling purpose of the doll.
Returns (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note all returns have to be returned with all original packaging (e.g the packaging box and dust bag etc)
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. Please do not return your products to us without contacting us first so we can identify your order. 
Shipping 
You will be responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non-refundable. We recommend you return all items with tracked postage and insurance so they arrive safely. If we arrange a return through our courier, the cost of return shipping will be deducted from your refund. Alternatively you can organise your return with your chosen company or local post office.
Sale items (if applicable) 
Only full retail priced items may be refunded in the event of a fault (subject to discretion), unfortunately, sale items are final and WILL NOT be refunded.
Change of Mind
We DO NOT offer product exchanges or refunds for a ‘change of mind' on mannequin(s) once an order has been made.
HAIR EXTENSIONS
We try our best to show all of our hair extension colours as accurately as possible on our website. We do understand that picking the right colour may not be easy when choosing from a computer screen, therefore we are happy to exchange your unopened hair extensions set for a set of the right colour within 14 days from the day you receive your package.

We DO NOT offer product exchanges for hair extensions once it has been worn or the security tie has been removed. You can exchange your order within 14 days as long as it has NOT been worn or removed from its security ties at the top of the hair or from the main package. The packaging must not be defaced in any way or an exchange will not be issued. Due to hygienic and safety reasons we only exchange items that have not been opened. You must contact us first at (email@hairandmakeupemma.co.uk) with the subject “Exchange” and your order number prior to shipping the package, you must also include the shade you would like us to exchange them fo so we can check we have the shade in stock. Please note that hair extensions returned to us without contacting us will not be assessed for exchange as we may not have the shade you want in stock. If we do not have the shade you want in stock, you will be refunded for the extensions once received and checked by our team. Refunds are processed in 5-7 working days.
HAIR ACCESSORIES
Faults
All products are thoroughly inspected and quality checked upon receiving stock and prior to shipping them out and are photographed prior to being dispatched, however, if you believe your item has a fault contact us immediately at email@hairandmakeupemma.co.uk. Please send us a picture of the fault and we will do a full inspection and confirm the next steps. 
Returns (if applicable) 
Once we have got in touch following your email addressing the fault, please follow the steps to ship your item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issue either an exchange or a refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days. Please do not return your products to us without contacting us first so we can identify your order.