SHIPPING POLICY

We are a small family run business and aim to process orders within 1-2 working days depending on the volume of orders. ​All orders will be insured and include tracking due to the value, a tracking number will also be emailed to you once your order has been shipped out. Please note we do not ship orders on public holidays or weekends and our cut off time is 6.00pm GMT Time.

 

NOTE: Due to Covid please allow 1-2 days in addition to the shipping timelines as there may be delays following sickness/staff shortages. Unfortunately all shipping delays are out of our hands. We apologise if this is the case and appreciate your patience. Please check your parcel tracking number for the most recent update.

ATTENTION! International Customs and Duty Fee information - PLEASE READ BEFORE PURCHASE

1. Please note that your packages may arrive in imperfect packing condition due to import inspection. We try our very best to pack the item so it is well padded, secure and does not get damaged during transit, however we cannot control your local customs clearance process. 

2. The price of the mannequin dolls DOES NOT include International tax or duty fee. Dolls are shipped from the UK, When the item arrives in your country, you'll be contacted if you need to pay additional tax/customs. The payment will need to be made before they give the item to you. We DO NOT cover these fees and they MUST be paid by the customer. 

3. Here are some details on custom fees for our top countries to give you an idea of what you might need to pay: 

* USA: No tax for products up to USD$800

* CANADA: You may be charged 6.5% duty and 12% tax

* AUSTRALIA: You may be charged 2.5% fees

* EUROPEAN UNION: You may be charged 2.5% fees, but rates are lower for some goods and is dependant on the country 

These rates are only for references. Rules and regulations can change so please check with your own country postal/custom office if you want to know the exact custom cost.